The most common reason for this is due to an error while typing in your password. Note that passwords are case-sensitive so using the wrong case for a character is considered a spelling mistake. For example “ub78rt” is not the same password as “Ub78rt” (note the difference in case of the first characters, ‘u’ and ‘U’). Make sure that your Caps Lock key is not turned on when you enter your password.

Also please make sure that there are no spaces present before or after the username and password.

Ensure that you are entering the password your received in the confirmation email sent by Cleverbridge.

In some rare cases when Internet traffic is high, the connection to the license server may time out. When this happens, Aid4Mail may display the Activation screen instead of the Re-activation screen. The solution is to wait (15 minutes or more) and try again later.

If you experience any issues, please don’t hesitate to contact us.

If you would like to purchase an Aid4Mail license, please visit the Aid4Mail website.